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Continuous Quality Improvement: Developing a Learning Culture through Evaluation and Learning

May 19, 2015 @ 11:00 am - 12:00 pm PDT

May 19, 2015 – Continuous Quality Improvement: Developing a Learning Culture through Evaluation and Learning presented by Amanda Stylianou, MSW, LCSW, PhD(C) and Elizabeth Speck, PhD

Continuous Quality Improvement (CQI) is a process of creating a learning culture in which management and client-facing staff strive to consistently improve services for clients. This learning culture is key to building continuous quality improvement initiatives in these fast paced, resource-limited times. In this webinar, Amanda M. Stylianou and Elizabeth Speck will discuss the client-centered performance management initiative of Safe Horizon, the nation’s largest victim assistance program. Lessons learned from three major CQI initiatives: (a) the in-depth case review process; (b) the quality supervision policy; and (c) training and learning initiatives will be discussed. A framework for leveraging the synergy between evaluation and learning will be introduced, which can be applied in organizations of any size and at any stage.

Elizabeth Speck, PhD, is Senior Director of Training for Safe Horizon in New York City, the nation’s largest victim assistance organization. . Here she applies creative, research-based methods to advance client centered practice, vicarious trauma awareness, and quality supervision among over 500 multidisciplinary staff.

Amanda M. Stylianou, MSW, LCSW, PhD(C), focuses her career at improving services at the intersection of trauma, mental health, and poverty. In her role as Director of Research and Evaluation at Safe Horizon, the nation’s leading victim services agency, she is responsible to ensure the organization is providing the most effective and efficient client-centered services throughout NYC.


May 19, 2015
11:00 am - 12:00 pm
Event Category:


Amanda Stylianou